GENERAL TERMS AND CONDITIONS OF BOOKING AND CONTRACT
Royal Salinas Palace — Medina del Campo
1. PURPOSE AND SCOPE
These General Terms and Conditions govern the booking, contracting and enjoyment of the accommodation, thermal wellness and associated experience services offered by Royal Salinas Palace (hereinafter, “the Palace”), whether the booking is made through the website royalsalinaspalace.com, through the personal Guest Manager assigned to each client, or through any other channel authorised by the Palace.
Making a booking implies full and unconditional acceptance of each and every clause set out herein, as well as of the Palace’s Legal Notice and Privacy Policy. We recommend that the client read these conditions before confirming any booking.
2. OWNERSHIP OF THE ESTABLISHMENT
The establishment is operated by ICR3, S.L. (hereinafter, “the Palace”), a Spanish commercial company holding the project Royal Salinas Palace – Thermal & Wellness, with Tax ID (C.I.F.) B47295381.
Registered office:
Calle Claudio Moyano nº 2,
47400 Medina del Campo (Valladolid, Spain)
Contact: info@royalsalinaspalace.com
3. BOOKING PROCESS
3.1
Bookings may be requested online, by email or through the Guest Manager. A request does not constitute a confirmed booking until the Palace expressly confirms it and the security deposit provided for in clause 6 has been paid.
3.2
The client is responsible for the truthfulness and accuracy of the data provided. The Palace assumes no liability for errors arising from incorrect or incomplete information supplied by the client.
3.3
Once confirmed, the client will receive a booking confirmation detailing dates, room category, contracted services, total amount and any applicable particular conditions.
4. MINIMUM STAY
As a general rule, bookings at Royal Salinas Palace are subject to a minimum stay of three (2) nights. The Palace may establish longer minimum stays during certain seasons, events or room types, which will be indicated at the time of booking.
5. PRICES AND TAXES
- Prices are stated in euros (€) and include Value Added Tax (VAT) and any other applicable taxes, unless expressly stated otherwise.
- Prices include the services expressly detailed in the booking confirmation. Any additional service (dining not included, wellness treatments, experiences, transfers, etc.) will be invoiced separately.
- The Palace reserves the right to modify its rates at any time. Confirmed bookings will retain the price agreed at the time they were made.
6. PAYMENT METHODS AND BOOKING GUARANTEE
- To guarantee the booking, the client will pay a deposit equivalent to 30% / 50% of the total amount of the stay at the time of confirmation.
- The remaining balance will be paid at check-in / X days before arrival, as specified in the particular conditions.
- Payments may be made by credit/debit card, bank transfer and other means accepted by the Palace.
- The Palace may request a credit card as a guarantee on arrival to cover extraordinary charges.
7. MODIFICATION AND CANCELLATION POLICY
Any modification or cancellation must be communicated in writing to the Palace or to the Guest Manager.
- More than 14 calendar days before arrival: Full refund of the deposit.
- Between 14 and 7 calendar days: Penalty equivalent to one (1) night.
- Less than 7 calendar days or no-show: Penalty of 100% of the stay amount.
Promotional or non-refundable rates are governed by their own conditions.
Early departure by the client will not give rise to any refund for unused nights.
8. ARRIVAL AND DEPARTURE (CHECK-IN / CHECK-OUT)
- Check-in from 15:00 h.
- Check-out until 12:00 h.
- Early check-in or late check-out requests are subject to availability and may include additional charges.
- All adult guests must present a valid identity document at registration.
9. THERMAL WELLNESS AND SPA SERVICES
Access to thermal and wellness facilities and treatments is subject to the Palace’s rules of use, schedules, capacity limits and prior reservation where required.
Certain treatments may be contraindicated in cases such as pregnancy, cardiovascular conditions or other medical circumstances. Guests must inform the Palace of any relevant health condition.
10. CLIENT OBLIGATIONS AND ESTABLISHMENT RULES
The client undertakes to make proper use of facilities and services, respect internal rules and maintain respectful conduct towards other guests.
The Palace may terminate the accommodation contract without refund in cases of serious misconduct, intentional damage or breach of regulations.
11. MINORS
Minors must be accompanied and supervised by an adult throughout the stay. Access to certain wellness facilities may be restricted for safety reasons.
12. PETS
The Palace does not admit pets, except assistance dogs in accordance with applicable legislation.
13. LIABILITY
- The Palace will be responsible for the correct performance of contracted services.
- The Palace will not be liable for events caused by force majeure or improper use of facilities.
- Guests are advised to use the available safe-deposit box for valuables.
14. PERSONAL DATA PROTECTION
Personal data will be processed by ICR3, S.L. for booking and stay management purposes in accordance with GDPR and Organic Law 3/2018.
Guests may exercise their rights by contacting: info@royalsalinaspalace.com
15. FORCE MAJEURE
The Palace will not be liable for failure to perform obligations due to circumstances beyond its control, including natural disasters, administrative restrictions, health emergencies or supply interruptions.
16. COMPLAINT FORMS
Official complaint forms are available to clients upon request in accordance with consumer and tourism regulations of Castilla y León.
17. APPLICABLE LAW AND JURISDICTION
These General Terms and Conditions are governed by Spanish law. Any disputes shall be resolved according to applicable consumer legislation.
18. ONLINE DISPUTE RESOLUTION
Clients are informed of the existence of the European online dispute resolution platform:
