Royal Salinas Palace — Medina del Campo
1. DATA CONTROLLER
The controller of the personal data is ICR3, S.L. (hereinafter, “the Palace”), with Tax ID (C.I.F.) B47295381.
Registered office:
Calle Claudio Moyano nº 2,
47400 Medina del Campo (Valladolid, Spain)
Data protection contact:
info@royalsalinaspalace.com
2. DATA WE PROCESS
Depending on your relationship with us, we may process the following categories of data:
- Identification and contact data: first name, surname, identity document, address, telephone and email.
- Booking and stay data: dates, room type, contracted services, preferences and special requests.
- Payment data: information required to process payment for bookings and services.
- Browsing data: data derived from website navigation (see Cookies Policy).
- Health data: where applicable, information voluntarily provided by the client for the correct delivery of wellness treatments, processed solely with explicit consent.
3. PURPOSES OF PROCESSING
We process your data in order to:
- Manage bookings, stays and contracted services.
- Process payments and issue corresponding invoices.
- Handle enquiries, requests and complaints.
- Comply with applicable legal obligations, including guest registration, tax and accounting requirements.
- If authorised, send commercial communications and information about the Palace’s experiences and promotions.
4. LEGAL BASIS
The legal basis for processing is:
- The performance of the accommodation contract and requested services.
- Compliance with legal obligations applicable to the Palace.
- The consent of the data subject for commercial communications and health data processing.
- The legitimate interest of the Palace in improving services and ensuring facility security.
5. RETENTION PERIOD
Data will be retained for the duration of the contractual relationship and, thereafter, for the periods legally required, particularly tax and fraud-prevention periods.
Data processed on the basis of consent will be retained until such consent is withdrawn.
6. RECIPIENTS AND DISCLOSURES
Your data may be disclosed to:
- Public administrations and competent authorities where there is a legal obligation, such as guest registration with authorities.
- Banks and payment service providers for payment management.
- Providers acting as data processors, including hotel management platforms, booking systems and, where applicable, RSP Luxury for commercial and marketing management.
Such providers process data following our instructions and with appropriate contractual safeguards.
No international data transfers are made outside the European Economic Area unless expressly informed and protected by legally required safeguards.
7. RIGHTS OF THE DATA SUBJECT
You may exercise your rights of:
- Access
- Rectification
- Erasure
- Objection
- Restriction of processing
- Data portability
You may also withdraw any consent previously given by contacting:
Please indicate the right you wish to exercise and include a copy of an identity document.
You also have the right to lodge a complaint with the Spanish Data Protection Agency:
8. SECURITY MEASURES
The Palace applies appropriate technical and organisational measures to ensure the security, confidentiality and integrity of personal data and to prevent alteration, loss or unauthorised access.
9. MINORS
The Palace is an establishment designed for an adult clientele and does not collect personal data of minors.
Should data of a minor be detected that has been provided without proper authorisation, it will be deleted.
10. COOKIES
The website royalsalinaspalace.com uses cookies.
For further information, please refer to our Cookies Policy.
11. AMENDMENTS
The Palace reserves the right to amend this Privacy Policy in order to adapt it to legislative or case-law developments.
We recommend reviewing this policy periodically.
